He made repeat attempts to access the device on different host devices and via different USB cables, however, the drive remained inaccessible. What made the situation more worrisome was that he didn't have backup of this priceless collection of photographs. He was aghast, as it contained close to 850 GB of photos and videos since 2011. Without warning, he was left with an apparently corrupt external drive. Situation OverviewĪ sudden loose USB connection rendered the external drive unreadable, while it was connected to the MacBook to transfer and store photos. Parikshit Bhattacharyya-a user from Kolkata-had lost access to valuable data stored on a 1 TB external hard drive while using it with his MacBook Pro. "We are confident that we would be able to help our global customers in future too," Chandna told IANS.Stellar® Helps a User to Recover 798 GB Data from Inaccessible External Hard Driveĭr. I am happy with their accomplishment and am confident that it will benefit thousands affected by this crisis", Chandna noted.Īlso read: Zomato Hack: 5 Important Cybersecurity Lessons to LearnĪccording to the data recovery company, all files stored outside "My Documents" and "Desktop" locations on the infected device can be recovered in many cases through Stellar's do-it-yourself software "Stellar Phoenix Windows Data Recovery Free Edition" from Users simply have to download and install this software on a desktop or laptop, which is not infected by this ransomware, connect the infected hard drive as an external media and perform a scan.Īll data can be saved after successfully scanning the infected drive without the need to pay ransomware in bitcoins. "Since the news broke of this attack late last week, our R&D team spent hours researching and developing ingenious ways to resolve this crisis. Stellar has a dedicated team of over 80 R&D professionals who work on solving ever-evolving data loss problems. 'Stellar Phoenix Data Recovery Software for Windows' has a FREE edition that can help customers recover data at ZERO cost," Chandna added. "Since we have published an update on our website yesterday, Stellar Phoenix data recovery software was downloaded by over 600 users. The reseach and development team then updated their software "Stellar Phoenix Windows Data Recovery" to exploit the vulnerability.ĭata can be recovered either using "Stellar Phoenix Windows Data Recovery Free Edition" or by subscribing to the company's professional lab services in India and Europe. Stellar's data recovery experts analysed drives infected with the ransomware and, after careful evaluation, they were able to identify a possible weakness.
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